Preparation and support for the implementation of Large Language Model-based solutions

The chatbot is based on the Attrecto’s core AI-Assistant system developed by us using Microsoft Azure Open AI Service, which was customised to the needs of BKK. The bot uses the LLM model available on Azure.
The chatbot can be accessed from two places, SharePoint and Microsoft Teams.

Admins can see the statistics of how many questions were asked on a given day, how many of them the system was able to answer correctly/incorrectly according to the users, how many questions were not answered by the system, how many questions came from Teams, SharePoint. Admins can edit and synchronise in real time the chatbot knowledge base documents

Key Features:

• Microsoft Azure OpenAI-Based Engine
• Multi-Platform Access
• Real-Time Admin Dashboard
• Live Knowledge Base Management
• Domain-Specific Optimisation
• Scalable and Customisable Architecture

The system is currently optimised for IT related questions and can handle docx and PDF formats, but this will be extended in the near future.